Join Our Thriving Telemarketing Team
Apply now to join Homechoice as a Telemarketing Agent in Cape Town. This permanent position offers competitive benefits and a dynamic work environment.
Telemarketing Agents Open Vacancies Apply Now For This Opportunity
Job Details (Telemarketing Agents)
Location: Southern Suburbs, Cape Town
Industry: Retail
Job Type: Permanent
Positions Available: 20
Company Overview
Homechoice is a leading South African homeware retailer. For almost 40 years, we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
Job Description
This role will be ideal for a candidate who can telephonically market and sell our company’s wide range of products to new and existing customers, ensuring that you meet business objectives whilst maintaining a high level of customer satisfaction.
Key Responsibilities
- Meet sales objectives and revenue targets: Ensure that the agreed sales and revenue targets are achieved in line with business requirements.
- Operational and quality efficiencies: Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality.
- Exceptional customer experience: Provide an exceptional customer experience and accurate capturing of customer information.
- Present and promote products: Present, promote, and sell products/services in accordance with agreed processes and procedures.
- Professional service: Ensure a professional, polite, and efficient service is offered by acting as an ambassador.
- Adaptability: Respond positively to working within a pressurized environment.
- Handle objections: Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction.
- Present products to qualifying customers: Present products to potential customers who meet qualifying criteria.
Job Requirements
- Matric / Grade 12 (Required)
- 2-3 years’ sales/telemarketing (outbound) experience within a Contact Centre (Required)
- Computer literate: Proficient in Email, Internet, Word, and Excel
- Excellent communication skills: Both verbal and written
- Excellent telephone etiquette
- Sound understanding of a dialler system and functions
- Target-driven: Ability to sustain high performance consistently
- Clear understanding of a contact centre environment
- Understanding of contact centre metrics: How these are used to review performance to achieve the right results.
Benefits
- Basic + uncapped commission
- Spectacular incentive drives
- Creative agile work environment
- Provident fund
- Café and lounge area
- Staff restaurant with a variety of healthy meal options
Working Hours
- Early Shift:
- Monday to Thursday: 08:00 – 17:00
- Friday: 08:00 – 15:00
- 2 Saturdays per month: 09:00 – 13:30
- Based in Wynberg
- Late Shift:
- Monday to Thursday: 09:30 – 19:00
- Friday: 08:00 – 15:00
- No Saturdays
- Transport provided for late shifts in surrounding areas
- Based in Wynberg
Behaviours We Love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
Telemarketing Agents Open Vacancies Apply Now For This Opportunity
How To Apply
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