Exciting Customer Care Assistant Positions Open at Dept of Social Development

Customer Care Assistant Jobs Available at Dept of Social Development

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Exciting Customer Care Assistant Positions Open at Dept of Social Development

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Apply for the Customer Care Assistant position (Various Posts) at the Department of Social Development, Western Cape Government. Assist clients with accessing services and provide administrative support. Apply by 26 July 2024.

Job Details

Reference No: DSD 53/2024
Salary: R216 417 per annum (Level 5)
Centre: Department of Social Development, Western Cape Government, Metro East Region
Closing Date: 26 July 2024

Requirements For Customer Care Assistant

Education: Grade 12 (Senior Certificate or equivalent qualification)
Experience: Relevant customer care experience
Competencies:

• Good understanding of customer care, customer care surveys, and social welfare services.
• Knowledge of internal and external marketing and communication processes.
• Familiarity with the functions, programs, and projects of the Department of Social Development.
• Information in the Department of Social Development domain.
• Communication (written and verbal) skills.
• Proven computer literacy in MS Office packages.
• Sound organizing and planning skills.
• Conflict resolution skills.
• Ability to work under pressure and meet deadlines.
• Negotiation skills.

Duties

• Perform front desk services by receiving and referring clients.
• Provide dispatch call service.
• Ensure register is signed and accurately completed.
• Facilitate all complaints and escalate accordingly.
• Compile a monthly local office report regarding enquiries or complaints as well as walk-in statistics.
• Provide information to clients regarding available services.
• Assist clients on how to access services from the department.
• Render general administrative support services and maintain a record system.

Enquiries

Contact: Ms. C Chandler
Tel No: (021) 812 0940

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Exciting Customer Care Assistant Positions Open at Dept of Social Development

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How To Apply

Applications: To apply, submit your application online via www.westerncape.gov.za/jobs or https://westerncapegov.erecruit.co.