Exciting Call Centre Agent & Retirement Fund Role
Dynamic Call Centre Agent & Retirement Fund Assistant
Apply for the Call Centre Agent position in Bryanston. Resolve customer queries, perform administrative duties, and maintain service level agreements. 12-month contract. Relevant diploma and 2 years of experience required.
Job Details
Location: Bryanston
Reference Number: EP-87
Duration: 12 Months Contract
Job Description
Resolve inbound customer queries efficiently and professionally, ensuring timely and accurate responses across various channels. Maintain service level agreements and provide administrative support.
Key Responsibilities:
- Resolve Inbound Customer Queries:
- Handle and resolve all incoming queries and enquiries.
- Verify customer identity before providing information.
- Explain benefit structure and provide payment breakdowns.
- Update clients on payment progress and estimated payments.
- Handle difficult calls with patience and professionalism.
- Escalate enquiries to relevant departments and ensure closure.
- Log all calls, messages, and queries onto the system.
- Perform Administrative Duties:
- Complete all administration duties accurately and timely.
- Direct emails, faxes, etc., appropriately within stipulated time frames.
- Complete photocopies as requested.
- Respond to Channel Enquiries:
- Respond to emails, WhatsApp, USSD, and mobile app enquiries professionally.
- Log channel and query onto the system as per standard procedure.
- Escalate channel queries to relevant departments if necessary.
- Attend to Walk-in Clients:
- Attend to walk-in clients professionally.
- Request information from other departments to assist with enquiries.
Requirements
Technical Competency Requirements:
- Knowledge of Pension Funds Act and Rules.
- Basic computer literacy.
- Telephone etiquette.
- Typing skills (30 words per minute).
Minimum Education/Training:
- Relevant Diploma.
Minimum Work Experience:
- 2 years job-related experience.
- Experience within the retirement fund industry is an added advantage.
